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Processes Management Process is the total of the necessary inputs required to meet the inner and outer customers’ expectations as well as the total of actions and steps realised by enriching these inputs. The determination of the horizontal processes defined as being fundamental and supporting processes are critical to meet the customers’ expectations. And in parallel, this will ensure the determination of the targets to be measured and monitored. It will be possible to manage
the processes via a strong measurement system. Many organisations that have disclosed that in fact the problems supposed to be present in functions result from the processes, have structured their company targets and business targets according to the fundamental processes. In this way, only one function will not be responsible of the probable performance losses; each function found inside the related process will be implied and burst a blood vessel to ensure the output to reach the target. The sharing of the targets according to the processes in the whole organisation by ensuring the culture and target integrity will provide a synchronised structure, the limitations of the supporting processes will provide speed and advantage in the detection of the improvement probabilities and the creation of probable solutions. |
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